Privacy Policy
Last updated:
This policy explains how Agence Reflect handles personal data in connection with this website. It reflects the website as it is actually built: we keep data collection to a minimum, we do not run advertising or profiling, and we only measure audience (Google Analytics) if you agree to it.
1 — Who is responsible
The controller is Agence Reflect Sàrl, Rue du Grand-Pré 54, 1202 Geneva, Switzerland. For any privacy request, contact info@agence-reflect.ch.
2 — What data we collect
We only collect what you send us and the minimum technical data needed to serve and protect the site.
- Contact form: the name you provide, your company or brand (optional), your email address, the type of need you select and your message.
- Technical/server data: your IP address and standard request information (such as browser type and time), processed by our hosting provider to deliver pages and keep the site secure.
- Functional storage: a session entry (“reflect:prologue”) so the intro animation is not repeated, and an entry (“reflect:consent”) that remembers your cookie choice. Neither is a tracking cookie.
- Audience measurement, only if you accept it in the cookie banner: pages viewed, approximate location (country/city), device and browser type, referring site and interactions such as clicks on our e-mail, phone or WhatsApp links and contact-form submissions (never the content of the form), linked to a random identifier.
3 — Why we process it
- To answer your enquiry and prepare a possible proposal.
- To operate, deliver and secure the website and prevent abuse (e.g. spam and rate-limiting of the contact form).
- To comply with legal obligations where applicable.
4 — Legal basis
We process this data on the basis of your request and our legitimate interest in responding to enquiries and securing our website, and to meet legal obligations. Sending the contact form is voluntary; without the required fields we cannot reply. Audience measurement with Google Analytics is based on your consent, which you can withdraw at any time via “Cookie settings” at the bottom of every page.
5 — Contact form
When you submit the contact form, its content is sent to us by email through our email provider, Resend (Plusfive, Inc.), so that we can reply. A consent timestamp is included in that email. We do not add you to any newsletter and there is no marketing checkbox.
6 — Audience measurement (Google Analytics)
If you accept in the cookie banner, we use Google Analytics 4, provided by Google Ireland Limited, to understand how the site is used (aggregate visits, pages, sources of traffic and enquiries) and to improve it. Google Analytics is only loaded after your consent; if you decline or do not answer, no request is sent to Google. Google signals and advertising features are disabled, and Google Analytics 4 does not log or store IP addresses. Data are kept for at most 14 months in Google Analytics. We do not use advertising pixels or any other tracking service. You can change or withdraw your choice at any time via “Cookie settings” at the bottom of every page.
7 — Cookies and similar technologies
We do not set advertising cookies. Besides two functional entries, analytics cookies (_ga, _ga_ZTKPLJM468) are only set if you accept audience measurement. See our Cookie Policy for the full inventory.
8 — Fonts and external content
Web fonts are self-hosted from our own domain (they are packaged at build time), so displaying the site does not send requests to third-party font services. The site does not embed third-party videos, maps or social widgets; social media and messaging links (Instagram, LinkedIn, WhatsApp) simply open those services, which then apply their own privacy policies.
9 — Service providers
- Vercel Inc. — website hosting and delivery, server logs.
- Resend (Plusfive, Inc.) — sending contact-form emails to us.
- Google Ireland Limited (Google LLC) — audience measurement with Google Analytics, only with your consent.
10 — International transfers
Our hosting and email providers are established in the United States and may process data on infrastructure located outside Switzerland, including in the European Union and the United States. Where personal data is transferred abroad, we rely on the data-processing terms offered by these providers. Google Analytics data may be processed by Google LLC in the United States; Google LLC is certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
11 — Data retention
Contact enquiries are kept for as long as needed to handle your request and any resulting relationship, and thereafter only as required by law, then deleted. Server logs are kept for a limited period for security and troubleshooting.
12 — Data security
The site is served over HTTPS and we apply reasonable technical measures to protect the data we hold. No transmission over the internet can be guaranteed to be completely secure.
13 — Your rights
Under Swiss data-protection law you may, subject to legal conditions, request access to your data and its correction, and object to certain processing. Visitors in the EU/EEA may have additional rights depending on applicable law. To exercise your rights, contact info@agence-reflect.ch. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).
14 — Children
This website is intended for a professional audience and is not directed at children.
15 — Changes
We may update this policy to reflect changes to the website or the law. The date above indicates the latest version.
16 — Contact
Questions about this policy: info@agence-reflect.ch.